Frequently Asked Questions
When can I reach The Salty Heifer, Co?
You may reach us via phone and/or email during our operating hours below.
Sunday: Closed
We are closed Saturday and Sunday. All orders placed on Friday after 3:00 PM EST will be processed the following business day.
Where is The Salty Heifer, Co.?
We are currently located in Downtown Brooklyn - stone’s throw from The Brooklyn and Manhattan Bridges!
383 Bridge Street; Brooklyn, NY; 11201
Shipping and Delivery
Placing Your Order
ALL ORDERS WILL BE SHIPPED.
Please expect carrier delays.
ALL orders are processed in the order received.
All orders require 2 to 3 business days to process. Orders placed after 3:00 PM Tuesday through Thursday will be processed the following business day. During the Holiday Season, November 1st to December 23rd, orders may take 5 to 7 business days. We get REALLY busy!
All corporate order require 5 to 7 business to process and begin shipping. If you wish to expedite your corporate orders, please let us know when placing your order. You may email Miriam@thesaltyheifer.com.
If you wish to place a rush order, please call (718)669-0708 or email teamsalty@thesaltyheifer.com immediately. We will do our best to accommodate you.
We make every effort to package and ship orders as quickly as possible. The length of time it takes for us to ship your order can vary depending upon when the order is placed, i.e., the day and time you place your order, whether or not we are in a busy season, etc.
To ensure that you receive your order by the time you need it, you can place orders up to 25 days in advance. Simply let us know when you need it, by leaving a delivery date in the comments area of your order.
Please note, we cannot guarantee shipping or arrival dates. We strongly recommend that you schedule your order to arrive at least one business day before your desired date to allow for any unforeseen delays. Cookies can be frozen upon arrival to preserve freshness..
We do NOT ship cakes, cupcakes or pies. We are actively working on a new shipping method.
General Shipping Information
- All orders are shipped via USPS and UPS.
- We ship cookies and bars Tuesday-Friday. Only shipping options that provide same week delivery will be available.
- USPS and UPS do not deliver to PO boxes
- We do not ship internationally.
Shipping Options
We offer a variety of shipping options based upon delivery location. We try not to offer shipping options that would keep cookies in transit for more than two to three days, but our cookies do have a shelf life of more than a week when in airtight packaging.
We are only able to offer Ground Shipping to locations that would allow for delivery within 2 days, based upon USPS’s and/or UPS’s estimated delivery timeline.
How Will I Know My Order Has Shipped?
We will send a confirmation with tracking information to the email address you provided with your order once the order has processed for shipment, generally the same day as shipment.
If you do not receive a confirmation email, please check your junk mail folder and add teamsalty@thesaltyheifer.com to your safe senders' list.
Waiver of Signature
It is best if orders are shipped to an address where someone can sign for the delivery. It is at the sole discretion of UPS whether or not your package will be left without a signature. If the signature is waived, The Salty Heifer, Co. cannot be held responsible if the package is lost, stolen or damaged.
Returns
Given the perishable nature of our items, The Salty Heifer, Co. does not accept returns, offer exchanges, and/or grant refunds on any good sold unless the issue for return, exchange, and/or refund is the result of an error in our manufacturing, packaging, or handling of the goods.
As a policy, we do not offer refunds for delays caused one of our shipping partners due to weather, mechanical error, strikes, natural disaster, inaccurate shipping information by the costumer, mistakes on the part of our shipping partners' employees or similar reasons that are outside of our control. That said, we do know how important it is for your package to be delivered on time and we may be able to offer accommodations in extreme circumstances.
Mistakes and Mercury Retrograde are a thing - we get it! However, mistakes made during the ordering process by the customer resulting in delayed/non-delivery are not eligible for any refunds.
What’s with the name?
Yes, we really are The Salty Heifer!
True story: it was named for Chef and her many “mood” faces. Maybe that’s the Brooklyn in her…
What does THAT Salty Heifer do?
Well, she does a LOT!
We subscribe to the “5 Ingredient Rule” when it comes to our desserts. Anything else, and well, it gets way too complicated. We do our best to use locally sourced and sustainable ingredients wherever possible. Besides, when you’re using the best, why cover it up with fillers?!
Are The Salty Heifer’s desserts nut-free?
We are NOT nut-free. Most of our desserts are nut-free, with the exception of a few gluten-free items that contain almond flour and ‘The Triple Threat”. Please note, our cookies, cupcakes and pies are baked in a kitchen where nut ingredients are used.
Can I modify or cancel my order?
All orders are final and unable to be changed. We ask that you make sure everything looks correct at checkout before finalizing, and then it’s smooth sailing! You can also leave specific instructions in the “Note” section when placing your order, or send an email to teamsalty@thesaltyheifer.com with specific instructions.
Will The Salty Heifer arrive fresh?
Yes! We bake, pack and ship to order, ensuring everything arrives nice and fresh! Our cookies can even be frozen for a longer shelf-life.
Please note we do our best to ensure freshness and maintain a high standard of quality with our backed goods. As such, we suspend all shipping July through August due to the extreme heat.
How should I store my The Salty Heifer order and what’s the best way to enjoy them?
Heifer Hack: your freezer is your best friend! Cookies and/or brownies and blondies are also pretty awesome straight out of the freezer and on ice cream! You’re welcome.
Cookies: Freeze em’! (Freezer, not fridge). They stay fresh for up to 2 weeks. Take them out 20-30 minutes prior to serving. However, if you place them in your fridge, they will last up to one week. If you plan to eat them right away, just place them in an airtight container, and they can stay on your counter. You can even nuke them, or warm them in a toaster oven or warm oven for a few minutes. Please note, that our OG Salty Heifer contains pork fat and MUST be refrigerated.
Cakes and Pies: Are best kept in an airtight cake container and stored in your fridge, as most are made with egg and dairy. All cakes and pies have a stay fresh guarantee of up to one week. We’ve done all the testing for you. Same as our cookies, cut a slice and let it come to room temp before enjoying.
Are there any new flavors coming out?
All. The. Time. We love creating new flavors. Starting in November we will begin “The Cookie of the Month”. Each month, we will have a new cookie; seasonally, we have a collection of three new cookies, cakes, pies and cupcakes, and we always bake something special around holidays.
Does The Salty Heifer bake gluten-free, egg-free, dairy-free, sugar-free or vegan products?
We do! Our No Tricks, Baby cookie is gluten-free and vegan. We have a few gluten-free cake and cupcakes and macarons! We are always testing new recipes, so hang in there vegans!
How are your Gluten Free Cakes and Cupcakes baked?
Our Gluten-Free cakes and cupcakes are baked in a dedicated gluten-free kitchen - that means no risk of cross-contamination during our baking process as the product never comes in contact with any gluten-containing ingredients! All of the ingredients we use are certified gluten-free. You can send us an email and/or give us a call if you’d like to order!
Where are The Salty Heifer products baked?
All of our products are baked at one central commercial kitchen, equipped with a separate space for Gluten-Free/Vegan production right in the heart of Brooklyn – Brooklyn, we go hard!
What if I want something special or a larger size?
Oh, we do that! If what you want isn’t on our menu, or you need a larger size cake, pie, or an odd number, just shoot us an email at teamsalty@thesaltyheifer.com, or call us at (718)669-0708 during our operating hours, and we will do our best to make your sweet dreams come true.